For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the guest. All other persons involved with the rental are considered to be the guest's invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the guest, not the guest's invitees.
DOWN PAYMENT/ PAYMENT
Final payment will be required prior to checking-in to your vacation rental.
With your booking you have paid a fee for damage insurance. This fee covers you for accidental damage to the property. The amount of coverage varies per property so please see your rental contract for specifics. This does not cover fees for unauthorized pets or smoking inside the property. CousinsBNB reserves the right to assess charges to the guest if damage is found to be non-accidental.
If there are concerns or issues with your rental property, please immediately contact our office at 615-801-3720 (leave a message if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay.
In the event of a problem getting in the vacation rental or if there are problems with condition or functionality of the vacation rental, please immediately contact the CousinsBNB office (leave a voice message if there is no answer!) at 615-301-8720. If it is after office hours we will make every effort to return your call as soon as possible.
Check in is at 3:00 PM. An early arrival may be arranged, pending other reservations and the housekeeping schedule. Please contact us prior to your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.
Check out is at 10 or 11 AM depending on your property. Your prompt departure is appreciated so we can prepare the vacation rental for any incoming guests. A late departure may be arranged, pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged a fee for each hour beyond check-out time that you are still on property, at a minimum of one hour. If the property has not been vacated by 12 PM, a fee equal to the rental rate of one day may be assessed.
Power/ weather related cancellation: Cousins BNB does not issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires.
100% Refund available for cancellation made by 30 days prior to check-in.
50% Refund available from 30 days to 14 days prior to check-in.
No refund available for cancellation inside 14 days to check-in.
Pets may be allowed at your property. All CousinsBNB properties that do allow pets are on a special request basis ONLY. If you have not notified us of a pet and you are planning to bring one, please do so at this time. If your pet is allowed, you will be asked to pay a non-refundable pet fee. We request that pets be kept off all furniture during your stay out of consideration for pet-sensitive guests that may stay after you. Any excessive cleaning or damage as a result of your pet will be charged accordingly. Any unauthorized pets found to be at the property without permission will incur a $250 charge.
NUMBER OF GUESTS
Change in number of guests/conduct of guests: guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the vacation rental at any time could result in extra charges for each additional guest, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact CousinsBNB for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.
LINENS & TOWELS
Towels, sheets, pillows and blankets are not meant for outside use. Hot tub towels are designated if applicable to your property.
Smoking is not permitted (including marijuana) in any CousinsBNB property. If there is any tobacco smell in the cabin after your departure, you will be charged a cleaning fee. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.
Do not put any feminine products in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the drain.
RIGHT OF ENTRY
Guest(s) agree that CousinsBNB reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate.
SECURITY & SAFETY RISKS
Always lock doors and windows when you leave the vacation rental! When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation rental. CousinsBNB does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.
INDEMNIFICATION & HOLD HARMLESS
While CousinsBNB and its property owners strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. Cousins BNB and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and bbqs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. CousinsBNB and its property owners shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify CousinsBNB and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the guest(s) use of the property.
1303 Central Court
Hermitage TN 37076